Refund policy

At Stepchop, we are committed to providing you with premium kitchen tools and essentials. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward 30-day return policy. This means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it—unused, unwashed, and in its original packaging with all tags and manuals included.

Kitchen Hygiene & Safety: Please note that for health, hygiene, and safety reasons, any kitchen tools, gadgets, or appliances that have been used for food preparation cannot be returned unless they are found to be defective upon arrival.

You will also need the receipt or proof of purchase.

2. Non-Returnable Items Certain types of items cannot be returned, including:

  • Gift cards

  • Downloadable software or digital recipe guides

  • Custom-made or personalized kitchen items

  • Items purchased on final clearance or final sale

3. How to Initiate a Return To start a return, please contact us at support@stepchop.shop with your order number and the reason for your return.

If your return request is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Return Address: Stepchop 2218 SW Fox Ct Troutdale, Oregon 97060 United States

4. Damages and Issues Please inspect your order immediately upon reception. Contact us right away at support@stepchop.shop or call us at (503) 200-7808 if the item is defective, damaged in transit, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.

5. Exchanges The fastest way to ensure you get the kitchen item you want is to return the original item. Once your return is accepted, you can make a separate purchase for the new item.

6. Refunds We will notify you once we’ve received and inspected your return. We will let you know if the refund was approved or not based on the condition of the returned item.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@stepchop.shop.