FAQ

Welcome to the Stepchop FAQ page! We have compiled a list of our most frequently asked questions to help you find the answers you need quickly. If you cannot find what you are looking for, our support team is always here to help.

Orders & Processing

1. How long does it take to process my order? All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

2. Can I change or cancel my order after placing it? We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us immediately at support@stepchop.shop. We will do our best to accommodate your request, but if the order has already been processed or shipped, we will not be able to modify or cancel it.

3. How do I know if my order was successful? Once your order is successfully placed, you will receive an order confirmation email containing your order details and receipt. If you don't see it in your inbox, please check your spam or junk folder.

Shipping & Delivery

4. How much does shipping cost? We are proud to offer Free Standard Shipping on all orders, with no minimum purchase required!

5. How can I track my order? Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number. Please allow 24 to 48 hours for the tracking information to update in the carrier's system.

6. Do you ship internationally? Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

Returns & Refunds

7. What is your return policy? We offer a straightforward 30-day return policy. Your item must be unused, unwashed, and in its original packaging. For health and hygiene reasons, kitchen tools or appliances that have been used for food preparation cannot be returned unless they are defective.

8. How do I start a return? To initiate a return, please contact us at support@stepchop.shop with your order number and the reason for the return. If accepted, we will provide you with instructions on how to send your item back to us.

9. When will I receive my refund? Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original payment method within 10 business days.

Payment & Security

10. What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as secure digital payment methods like PayPal, Apple Pay, Google Pay, and Shop Pay.

11. Is my payment information secure? Absolutely. Our store is hosted on Shopify, which is highly secure and PCI DSS-compliant. We use SSL encryption to ensure that your personal and payment data is kept 100% safe and secure during checkout.

Still need help?

12. How can I contact customer support? We would love to help! You can reach out to us via:

  • Email: support@stepchop.shop

  • Phone: (503) 200-7808

  • Address: Stepchop, 2218 SW Fox Ct, Troutdale, Oregon 97060, United States