Payment Policy

At Stepchop, we strive to make your shopping experience for premium kitchen essentials as smooth and secure as possible. We offer a variety of safe and convenient payment methods to accommodate our customers and ensure your data is always protected.

1. Accepted Payment Methods We accept the following major credit cards and secure digital payment methods at checkout:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

(Note: Please ensure this list matches the active payment providers in your Shopify checkout settings.)

2. Transaction Currency All prices listed on our store are in US Dollars (USD). All transactions will be processed in USD at checkout. If your credit card account or bank is in a currency other than US Dollars, you may be subject to a standard currency-conversion fee from your financial institution.

3. Payment Security & Privacy Your security is our absolute top priority. Our online store is hosted on Shopify, which provides us with a highly secure, PCI DSS-compliant e-commerce platform.

  • SSL Encryption: Our website uses industry-standard Secure Socket Layer (SSL) technology to encrypt and protect your personal and payment data during the entire checkout process.

  • Data Protection: We do not store your full credit card information on our servers. All direct payment gateways adhere to the strict standards set by PCI-DSS as managed by the PCI Security Standards Council (a joint effort of brands like Visa, Mastercard, American Express, and Discover).

4. Payment Processing Your selected payment method will be charged immediately at the time you place your order. Upon successful payment, you will receive an order confirmation email containing your order details and receipt. If your payment is declined or fails, your order will not be processed. In such cases, we recommend contacting your bank or trying an alternative payment method.

5. Billing Information Verification To ensure a smooth transaction and prevent fraudulent activity, please ensure that your billing address exactly matches the address associated with your credit card or payment method. Stepchop reserves the right to cancel or delay any order if the billing information provided cannot be verified by our fraud detection systems.

6. Contact Us If you experience any issues during checkout or have questions regarding our payment options, please feel free to contact our support team:

  • Email: support@stepchop.shop

  • Phone: (503) 200-7808

  • Address: Stepchop, 2218 SW Fox Ct, Troutdale, Oregon 97060, United States